Privacy Policy

Okot Electric LLC ("Okot Electric," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (okotelectric.com), contact us, or use our services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal information.

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form, service request form, or estimate request form on our website
• Call us by phone or send us an email
• Request a quote, schedule service, or inquire about our services
• Subscribe to communications or marketing materials
• Leave a review or testimonial

This information may include your name, phone number, email address, home address, service address, details about your electrical needs, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, service requests, and estimate requests
• To schedule and provide electrical services
• To communicate with you about your service, including appointment confirmations and follow-ups
• To send you marketing communications, if you have opted in (you may opt out at any time)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or unauthorized activity

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, analytics, customer relationship management, payment processing, and marketing. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device by your web browser.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

6. Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media, and financing partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Opt-Out of Text Messages: You may opt out of text messages at any time by replying STOP to any message.

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: